Plumbing & Heating Services for Tenants in Brighton, East Sussex

Tenant Information

Here at Plumbing on Tap we are proud to be one of the most popular and well-respected plumbers in Brighton. As you might expect, we count a huge number of letting agents and landlords among our clients.

We’ve put together this guide for any tenants who we may be contacting to do some work in their property at the behest of their landlord or letting agent.

  • Ensure that your landlord is working within the law
  • How does a gas safety check work?
  • Our attendance at the property
  • Making sure that we have access
  • What should I do if my landlord isn’t complying with gas safe regulations?
  • We are a reputable, approved and verified company.
  • Tenants penalty charges

Ensure that your landlord is working within the law

Any landlord or property management company that is renting out a domestic property has a specific set of responsibilities that are legally enforced. This is to ensure that the property is safe to live in, as gas appliances can be dangerous if improperly maintained.

Your landlord will have to make sure that the gas appliances in your home are in good condition and safe to operate, and he or she will have to prove it by obtaining a Gas Safety Certificate. The only way to obtain this certification is to have a gas safety inspection carried out by a Gas Safe Registered heating engineer. A new certificate must be issued annually, following a yearly inspection.

If you want to make sure your landlord is ensuring your safety by complying with these regulations, the best thing to do is ask to see an up-to-date Gas Safety Certificate. This will itemise the different gas appliances in your property that have been inspected and approved by a Gas Safe Registered heating engineer.

Plumber mounted distributor of central heating. Central Heating Distributor

How does a gas safety check work?

A gas safety check is a thorough inspection of all the gas appliances in the property. It helps to avoid catastrophic circumstances such as gas leaks, fires, explosions and carbon monoxide poisoning by making sure that all of the gas appliances and fittings have been properly installed and are in good working order. The inspection will also make sure that none of the flues or other ventilation apparatus are blocked.

Our team of expert Brighton plumbers will carry out the inspection swiftly and comprehensively, and they won’t issue a Gas Safety Certificate to your landlord until they are completely satisfied that every single gas appliance in your property is in safe working order. In addition to the Gas Safety Certificate, we’ll also give your landlord a written record of all of the checks that we’ve done. If you’d like to see this certificate, or the written record, then you should ask your landlord. If you are planning to move into a new rental property then you should ask your landlord for a safety certificate before you move in.

If your landlord wants us to conduct a gas safety inspection, it’s extremely important that you take steps to give our engineers access. This is a vital process that protects your safety, and it’s also a legal requirement. However, we’ll do our best to make the process as convenient for you as possible.

Our attendance at the property

If your landlord enlists us to do work in your property, it’s in your best interests to arrange access for our engineers. In most cases we will be repairing or maintaining a heating or plumbing system that is vital to your quality of life, or making sure that the gas appliances in your property are safe. However, you should make sure to check ID before you let anyone into your property. All of our Brighton plumbers carry full identification for your peace of mind.

We’ll get in touch with you to arrange an appointment that suits you, and we will take extraordinary steps to make sure that we keep to the appointment time we have told you. In the unlikely event that circumstances beyond our control stop us from attending your property, we’ll get in touch with you well in advance to let you know if we can reach you.


While some Brighton plumbers will only specify morning or afternoon appointments, we’ll give you an exact time so that you don’t have to wait around in your property for hours waiting for us. When we are arranging an appointment with you, we’ll call you in the first instance and if we can’t get through to you then we’ll leave a voicemail message. If we still don’t hear from you within a few days we’ll send you a text message that lets you know to get in touch with us to arrange an appointment at a time that suits you.

If we can’t get in touch with you at all, or you want us to attend the property while you are out, then we will access the property with the property management or landlord’s keys. We’ll always announce our arrival by ringing the bell and shouting “Plumbing on Tap” before we enter the property, so that you know exactly who we are and why we are there if you happen to be in the property.

Woman drinking coffee at home with sunrise streaming in through window and creating flare into the lens.

Making sure we have access.

Please ensure that we can easily access:

  • The boiler
  • Any gas appliances
  • The gas meter
  • All rooms including bedrooms
  • Roof space, if possible

What should I do if my landlord isn’t complying with Gas Safety regulations?

If you suspect that your landlord doesn’t have a gas safety certificate for your property, and they refuse to obtain one, then you should contact the Health and Safety Executive. Remember that your safety is at risk, and neglecting to ensure that a domestic property is gas safe is against the law.

We are a reputable, approved and verified company

Here at Plumbing on Tap, we believe we are among the most trusted plumbers in Brighton. We only employ the most highly qualified plumbers and heating engineers, and we fully comply with all legal regulations relating to this industry. We’re also an extremely well established company with a solid reputation in the Brighton area. If you are concerned about letting one of our Brighton plumbing or heating engineers in to your home, then we advise you to have a look at our Check-A-Trade profile. This is an independent website where hundreds of our past customers have submitted reviews of our service. We are extremely proud to say that each and every one of the reviews on Check-A-Trade are overwhelmingly positive.


Online Boiler Quote

You can get an instant boiler quote by using our online resources. Simply enter some information on your potential purchase and we provide a quotation for you.


Home Heating Survey

We provide a home heating survey to measure your home and ensure that heating devices are made and installed to the specific requirements of your property.


Get Your New Boiler

We provide various types of high-quality new boilers for your heating needs. Our boilers are sourced from the best and most reliable suppliers in the business.

Emergency Plumbing Services in Brighton

Tenants penalty charges

If you, as a tenant, make an appointment and fail to be there or fail to ensure access so that we can carry out the work we are supposed to do, then you will be charged a call out fee. The best way to avoid this is to cancel at least one hour in advance by contacting our offices.

We have to charge this fee because if our engineer attends your property then he or she will do their best to gain access, including waiting at the property for up to one hour and calling every relevant contact number that we have. If it’s your fault that we can’t service or inspect the plumbing or heating system in your property, then you are responsible for this fee and not your landlord or property management company.

Had Gavin the handy man over to do a few fix's before selling our house , he was fantastic . Highly recommend..5☆
joseph trevelyan
joseph trevelyan
13:20 14 May 19
These guys are brilliant priced, great workers, great finished work. They have recently done some work on my building and i recommend them to anybody. Great job!
Alex Hooper-Hodson
Alex Hooper-Hodson
10:27 26 Jul 17
Amazing work! I need some work finishing a job i couldn't finish and they we're fantastic and well priced. Job was finished quicker than i thought i would be and finished just the way i needed it to be done. No complaints thanks again!
Gareth White
Gareth White
05:19 25 Jul 17
They were so quick to come over and quote me. The job was done with in the week! Professional, great priced, great work! Thank you! Will recommend to my friends!
Katy Simon
Katy Simon
17:05 21 Jul 17
Great service! Great work fair price. They came and finished off a job from another company who didnt finish the job. Life savers!
Tracy Roberts
Tracy Roberts
07:41 21 Jul 17

19 Brighton Square
Brighton and Hove
BN1 1HD, United Kingdom

Information About Brighton

  • Plumbing Ontap is proud to offer Plumbing & Heating Services for Domestic Tenants in the town of Brighton, which lies within South East England in the county of East Sussex.
  • Part of the City of Brighton and Hove, Brighton forms a Unitary Authority and is part of the greater Brighton and Hove built-up area in Sussex.
  • As well as Plumbing Ontap, Brighton is home to many of East Sussex’s leading businesses.
  • Brighton was previously named Brighthelmstone.
  • Nicknames include the Brighthelmstone & Blightey.
  • Incorporating a number of villages and settlements, Brighton’s boundary now includes Aldrington, Old Steine, Bevendean, Black Rock, Brunswick, Coldean and Hangleton.
  • Plumbing Ontap’s Plumbing & Heating Services for Domestic Tenants area in the City of Brighton and Hove also encompasses Hollingbury, Hollingdean, Hove, Mile Oak and Moulsecoomb.
  • Other service areas of Plumbing Ontap in Brighton, Sussex are comprised of Patcham, Ovingdean, Rottingdean, Portslade-by-Sea and Saltdean,
  • as well as Brighton and Hove’s outlying urban areas West Blatchington, Westdene, Withdean and Woodingdean.
  • Last in order but nevertheless important, Plumbing Ontap’s Plumbing & Heating Services for Domestic Tenants cover the Brighton Municipality including Brighton Marina, Stanmer and Bear Road area.
  • Brighton comes under the BN postcode area.
  • The Sussex University and University of Brighton are respected through out the United Kingdom.
  • Preston Park, Brighton and Queen’s Park, Brighton are enjoyed by residents and known through out England.
  • Integral major roads in Brighton are the A27 road and the A23 road.
  • Bordered on the West of City of Brighton and Hove is Worthing, Sompting, Lancing, Littlehampton, Southwick and Shoreham.
  • To the East of the town of Brighton is bordered by Peacehaven, Lewes and Burgess Hill.

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